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Cookie basics
What are cookies?
Cookies are small data files that a website may ask your browser to store and return during later visits. They can support preferences, sessions, analytics or advertising.
Cookies differ from cached files, bookmarks and downloaded pages. Browsers may also store information through other storage features.
How Neosurf uses cookies
Cookies on this website
| Cookie category | Where it applies | Reason for use |
|---|---|---|
| Necessary cookies | Use is determined by the website’s current settings. | See the current terms |
| Preference cookies | See the current terms | May remember choices made during a visit. |
| Analytics cookies | See the current terms | May help assess visits, errors and page performance. |
| Marketing cookies | See the current terms | See the current terms |
| Local and session storage | See the current terms | Storage behaviour depends on the website and browser settings. |
Optional cookie availability should be checked in the current consent notice or browser controls.
Essential
Essential functions and cookies
Navigation and information features can depend on browser settings. Any sign-in or account function may use separate service controls.
The Neosurf information site does not sign you into an account through this policy. External services follow their own cookie and privacy rules.
Preferences
Analytics and marketing cookies
The current Neosurf information does not publish a complete register of analytics, marketing or third-party cookies. Check the website’s consent tool or browser storage panel.
When you follow an external link, that destination may use cookies under its own policy and browser settings.
Retention
Cookie duration and browser records
| Record type | How it is controlled |
|---|---|
| Page choices | May reset when the page is reloaded or closed, depending on the website. |
| Browser cache | Managed through browser settings; cached files remain until cleared or replaced. |
| Browsing history | Controlled through your browser’s history settings. |
| Downloaded pages | Remain on your device until you delete the files. |
| External-site cookies | Controlled by the destination and your browser. |
Manage settings
Control cookie information in your browser
Browser guidance: Chrome privacy settings → or Safari privacy settings →.
- 01
Open privacy controls
Use your browser’s privacy, cookie and site-data settings.
- 02
Inspect this website
Open the site-information panel to review stored data and permissions.
- 03
Remove selected data
Choose whether to delete cookies, cached files or browsing history; each removes a different type of record.
- 04
Check external providers
Read the relevant external website’s policy and adjust its controls separately.
Common questions
Neosurf cookies FAQ
Do Australian visitors need cookies to use Neosurf information pages?
Cookie requirements depend on the website’s current settings. Review the consent notice and browser controls before continuing.
Why does my browser still show cached Neosurf files?
Caching stores website files separately from cookies. Your browser manages those files through its cache settings.
Can I control Neosurf cookies myself?
Yes. Use the website’s consent controls where available, or manage cookies and site data in your browser settings.
Does this policy cover linked websites?
No. External destinations set their own cookie and privacy practices. Review each destination’s policy and controls.
Contact
Privacy questions and updates
Review the Privacy Policy → for information about privacy practices and external links. For service enquiries, use the Contact form → or contact Neosurf support or a Neosurf agent.
Updated: 2026.
More information
Related Neosurf guides
Neosurf cookies policy: browser controls and cookie choices
Purpose of this Neosurf cookie policy
This Neosurf cookies policy explains how cookies and browser storage may support a website and how visitors can manage them. Cookies are small files that a browser may store when someone visits a website.
The available Neosurf information identifies NS Payment Technologies Inc. as the operator, but it does not publish a complete cookie register for this information website. Confirm cookie names, providers, purposes and retention periods through the current consent tool or browser storage panel.
What types of Neosurf cookies may be used
Websites commonly group cookies by function. The categories below describe possible purposes and do not confirm that every category is active on this website. Check the current consent notice before making a choice.
Necessary cookies may support security, navigation and core operation. Preference cookies can remember settings; analytics cookies may assess visits; advertising or third-party cookies may measure campaigns or provide external content.
| Cookie category | Typical purpose |
|---|---|
| Essential | Keeps core website functions and consent settings working. |
| Preferences | May remember choices made during a visit. |
| Preferences | May help assess traffic, errors and page use. |
| Advertising or third-party | See the current terms |
Neosurf cookies and personal information
A cookie is not automatically personal information. However, an identifier combined with account, device or browsing details may contribute to information about a visitor. Review the relevant privacy notice for retention and sharing details.
This is separate from Neosurf payment activity. Neosurf supports Neosurf Voucher, myNeosurf Account, cash, bank transfer and Wire transfer, but those payment methods do not prove that payment details are stored in website cookies.
How to manage cookies in a browser
Australian visitors and others can usually control cookies through a browser’s privacy or site-settings menu. Blocking all cookies may affect sign-in, consent records or essential functions, so category-based controls can be preferable where available.
Common browser choices include:
- Accepting or refusing optional cookies through the website’s consent tool.
- Deleting cookies already stored for the website.
- Blocking third-party cookies while permitting necessary first-party cookies.
- Using private browsing, while remembering that it does not make you anonymous.
- Reviewing website permissions and resetting them when needed.
Keeping this Neosurf cookies policy current
Cookie technology and external services can change. The most reliable current information is the website’s cookie notice, preference centre or browser storage panel; the available Neosurf information does not state a fixed cookie list or retention schedule.
For questions about cookies on this information website, use the published contact form or customer support route. Questions about a Neosurf account or service should go to Neosurf support or a Neosurf agent.
