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Policy scope
What this policy covers
This policy explains how Neosurf, operated by NS Payment Technologies Inc., handles information connected with its services. It covers myNeosurf Accounts, voucher payments, refunds, support and identity checks. External websites and resellers have their own privacy practices.
Effective date: see the current policy notice.
Information
Information Neosurf may handle
| Activity | Information involved | How it is used |
|---|---|---|
| Account registration | Account details, login information and settings for your myNeosurf Account. | Used to create, secure and manage your account and provide account features. |
| Voucher payments | The 10-digit Neosurf PIN and transaction details associated with a payment. | Processed to complete the selected payment through Neosurf. |
| Account activity | Balance, transaction history and account preferences. | Shown and managed within myNeosurf account services. |
| Refund requests | A valid Neosurf code with remaining credit and refund information. | Used to assess and process an eligible refund. |
| Identity checks | The displayed outline or checklist. | Required for all refunds and PREMIUM account verification; requirements may also apply at online resellers. |
Only provide personal information through the official Neosurf service or an authorised reseller. Neosurf payments use vouchers, myNeosurf Accounts, cash, bank transfer or wire transfer, as applicable to the service selected.
Use of information
How Neosurf uses information
- Provide and administer myNeosurf Account services.
- Process voucher payments, account activity and transaction history.
- Assess refunds and verify the required identity information.
- Respond through Support, a Neosurf agent, the contact form or customer support.
Neosurf data protection practices are intended to support service delivery, account security and compliance. Information required by an external website or reseller is handled under that organisation’s own policy.
Cookies and storage
Cookies, devices and browser storage
Neosurf may use cookies or similar technologies where needed for website operation, account access, preferences or security. The exact technologies and retention periods should be checked in the current site notice and your browser settings.
Your browser may retain history, cached files or downloaded documents. You control these through browser and device settings. Read the Cookie Notice for more information about browser controls.
Service records
Hosting, security and service records
When you visit Neosurf or use an account service, technical information needed to establish the connection may be received by the relevant service provider. Account and transaction services may also record activity needed to operate the service.
Storage locations, safeguards and retention periods depend on the service and applicable requirements. Neosurf should be contacted through its official support channels for questions about a particular record.
Disclosure
Sharing and external services
Information may be shared with service providers, payment partners, authorised resellers or other organisations where needed to provide Neosurf services, process payments, verify identity or meet legal obligations.
Following a link to a casino, reseller or other external website sends information to that destination. Its own privacy policy applies, including to information requested during registration, payment or support.
Security
Security and sensitive information
Protect account and identity details
Keep your myNeosurf login details, PINs, identification documents and bank information private. Use official Neosurf channels and check the destination before submitting sensitive information.
- Never disclose your Neosurf PIN to an untrusted person.
- Keep your myNeosurf password and recovery details confidential.
- Check screenshots carefully before sharing account or transaction information.
- Keep your browser, smartphone and desktop device updated.
Retention
Retention and control
| Information | Retention or control |
|---|---|
| myNeosurf account information | See the current terms |
| Identity and refund records | Kept as required for verification, refund handling, security and legal obligations. |
| Transaction history and settings | Available through myNeosurf services while the account and relevant records are maintained. |
| Support enquiries | Handled according to the support process and applicable retention requirements. |
The precise retention period depends on the record and applicable obligations; request current details through Neosurf Support.
Your choices
Neosurf privacy and your options
You may review available account settings, update relevant details and contact Neosurf about your information. You can also manage browser permissions, cookies and stored data through your device settings.
Australian privacy rights may apply depending on the service and processing involved. For an account, payment or refund question, contact Neosurf Support through the official service. You may also consult the Office of the Australian Information Commissioner for general information about Australian Privacy Principles.
More information
